Effective date: 10 August 2026
1. About these Terms
These Terms of Service (the "Terms") govern access to and use of Sector North, a cloud software platform provided by Sector North GmbH i.G., a company under formation under Austrian law, Linzerberg 5, 4209 Engerwitzdorf, Austria ("Sector North", "we", "us", "our"). Once its formation is completed and it is entered in the Austrian Companies Register (Firmenbuch), the company will continue to operate under these Terms as Sector North GmbH.
These Terms are entered into between Sector North and the flying club, aero club, flight school or other organisation that registers for an account ("Customer", "you", "your"). By creating an account, or by using the platform at app.sector-north.com (the "Platform"), you accept these Terms on behalf of your organisation and confirm that you are authorised to do so.
2. Description of the Service
Sector North is a web-based platform that helps flying clubs and similar organisations manage membership records, aircraft fleets, flight logbooks, bookings and resource availability, maintenance and defect reporting, member billing and invoicing, internal announcements and messaging, and related documents and files (the "Service").
The Service is a management and record-keeping tool. It is not a certified or approved record-of-record under any national aviation authority's regulations, and it does not replace your organisation's obligation to comply with applicable aviation, safety and record-keeping law. You remain solely responsible for the accuracy of the data you and your members enter, and for meeting any regulatory requirements that apply to your operations.
3. Eligibility and Accounts
To register, you must be able to form a binding contract and be authorised to represent the Customer organisation. Each individual who accesses the Platform on your behalf (an "End User", e.g. a committee member, instructor, staff member or club member) does so under an account provisioned within your organisation's workspace.
You are responsible for the End User accounts within your workspace: for keeping login credentials confidential, for the accuracy of information submitted through those accounts, and for promptly removing access for individuals who are no longer entitled to it (for example, members who have left your club).
4. Your Members and Junior Members
Many flying clubs include junior or minor members. Sector North does not itself verify the age of any End User. If your organisation adds a member who is a minor, or otherwise adds personal data of a minor to the Platform, you are responsible for having the appropriate legal basis to do so, including any parental or guardian consent required under applicable law. Section 12 of our Privacy Policy explains how this responsibility is shared between your organisation and Sector North.
5. Acceptable Use
You agree not to, and not to permit any End User to:
- use the Service for any unlawful purpose or in violation of any applicable regulation, including aviation safety regulation;
- upload content that is unlawful, defamatory, infringing, or that you do not have the right to share;
- attempt to gain unauthorised access to the Service, other workspaces, or the systems or networks connected to it;
- interfere with or disrupt the integrity or performance of the Service, or probe, scan or test its vulnerability without our prior written consent;
- reverse engineer, decompile or attempt to extract the source code of the Service, except to the extent this restriction is prohibited by mandatory law; or
- resell, sublicense or provide the Service to any third party outside your organisation without our prior written consent.
6. Subscription Plans and Fees
The Service is offered under subscription plans described on our pricing page (sector-north.com/#pricing), which may include a free plan subject to usage limits and one or more paid plans. Paid plans are generally billed on a combination of active aircraft registered in your workspace and the billing volume you process through the Service, as set out on the pricing page.
We may introduce new plans, or change the features, limits or pricing of existing plans, from time to time. We will give you reasonable advance notice, by email or within the Platform, before a price change or a material reduction in features takes effect for your subscription. Continued use of a paid plan after a change becomes effective constitutes acceptance of it; if you do not agree, you may cancel in accordance with Section 9.
7. Payment Terms
Fees for paid plans are billed monthly in arrears based on your active aircraft count and the billing volume processed through the Service during the preceding period, plus any applicable taxes. Payment is collected by card through our third-party payment processor, currently Stripe. By subscribing to a paid plan, you authorise us, through our payment processor, to charge your registered payment method for all fees due.
If a payment fails or is not made when due, we will notify you and give you a grace period of 14 days to settle the outstanding amount. If it remains unpaid after that grace period, we may suspend or downgrade your access to paid features until payment is made. Fees are non-refundable except where required by law or expressly stated otherwise.
8. Free Plan
The free plan is provided subject to the usage limits described on our pricing page. We may change, limit or discontinue the free plan, or specific features within it, at our discretion, with reasonable notice where the change is material. If your organisation's use exceeds the limits of the free plan, we will ask you to upgrade to a paid plan before continuing to use the affected features.
9. Term, Cancellation and Suspension
These Terms apply for as long as your organisation maintains an account. You may cancel a paid subscription at any time from within the Platform or by contacting us; cancellation takes effect at the end of the billing period during which you cancel, and you will not be charged for subsequent periods.
We may suspend or terminate your access to the Service if: you materially breach these Terms and do not remedy the breach within a reasonable period after notice; fees remain unpaid after the grace period described in Section 7; we reasonably believe your use poses a security risk to the Service or other customers; or we are required to do so by law. We will give you notice where reasonably practicable.
10. Effect of Termination
Following termination or cancellation, you may export your logbook entries and invoice records from within the Platform. The Service does not currently offer self-service export of other Customer Data (such as member profiles, bookings, maintenance records, documents or community messages); if you need a copy of this data, contact us before your account is deleted and we will use reasonable efforts to provide it. We will delete Customer Data from our production systems no less than 30 days after termination, except for data we are required to retain for legal, regulatory or accounting purposes (for example, invoicing records).
11. Your Data and Ours
As between you and Sector North, your organisation retains all rights to the content and data you and your End Users submit to the Service ("Customer Data"). You grant us a licence to host, copy, transmit and display Customer Data solely as necessary to provide, secure and support the Service to you.
We retain all rights in the Service itself, including its software, design, documentation and any aggregated or de-identified data derived from use of the Service that does not identify your organisation or any individual.
12. Data Protection and Processing on Your Behalf
To the extent we process personal data of your members or other End Users on your behalf in the course of providing the Service, we act as a processor and your organisation acts as the controller of that personal data, as those terms are defined under the EU General Data Protection Regulation ("GDPR"). You warrant that you have a lawful basis for the personal data you submit to the Service. Upon request, we will enter into a data processing agreement reflecting Article 28 GDPR, which upon execution forms part of these Terms. Our Privacy Policy describes in more detail how we handle personal data.
13. Intellectual Property
The Service, including all software, interfaces, trademarks and documentation, is owned by Sector North and its licensors and is protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you by implication or otherwise.
14. Third-Party Services
The Service relies on third-party infrastructure and service providers, including cloud hosting and identity, storage and email services, bot-protection services, and payment processing. Our Privacy Policy lists the categories of subprocessors currently in use. We are responsible for these subprocessors as set out in that policy and any applicable data processing agreement.
15. Availability and Support
We aim to keep the Service available and reliable, and publish current status information at sector-north.betteruptime.com. We do not currently offer a contractual uptime service level agreement; the Service is provided on a best-efforts basis. We provide support by email at justask@sector-north.com.
16. Disclaimers
To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the Service will be uninterrupted, error-free or free of harmful components.
17. Limitation of Liability
To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or relating to these Terms or the Service.
To the maximum extent permitted by applicable law, Sector North's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the fees paid by you to Sector North in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or for wilful misconduct or gross negligence.
18. Indemnification
You agree to indemnify and hold Sector North harmless from third-party claims, damages and reasonable expenses arising from your (or your End Users') breach of these Terms, misuse of the Service, or violation of applicable law, except to the extent caused by our breach of these Terms.
19. Changes to the Service or these Terms
We may update these Terms from time to time to reflect changes to the Service or for legal or operational reasons. We will notify you of material changes by email or within the Platform at least 30 days before they take effect, other than changes required sooner by law. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
20. Governing Law and Disputes
These Terms are governed by the laws of Austria, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The competent courts of Linz, Austria have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to any mandatory consumer-protection venue rules that may apply.
21. General Provisions
If any provision of these Terms is held unenforceable, the remaining provisions will remain in full effect and the unenforceable provision will be replaced with one that most closely reflects its intent. Neither party may assign these Terms without the other's consent, except that Sector North may assign these Terms in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. These Terms, together with any order form, data processing agreement or plan description referenced in them, constitute the entire agreement between you and Sector North regarding the Service.
22. Contact
Questions about these Terms can be sent to hello@sector-north.com or by post to Sector North GmbH i.G., Linzerberg 5, 4209 Engerwitzdorf, Austria.